Frequently Asked Questions

We welcome you to connect with us through any of the following:

• Instagram: @GOLDANDSTONES
• Viber & WhatsApp: 0956-733-1649
• Email: inquiry@mygoldstones.com or adgoldandstones@gmail.com

Yes. At GoldandStones, we specialize in the art of bespoke jewelry — each piece thoughtfully created to reflect your personal style, sentiment, and vision.

• First: Begin the conversation – Reach out or book a private appointment to start your journey with us.
• Second: Share your inspiration – Present us with reference images or ideas that capture the essence of what you envision.
• Third: Collaborative design – Together, we refine every detail until the design truly reflects you.
• Fourth: Quotation – We provide a transparent price quote tailored to your piece.
• Fifth: Secure your order – A 50% down payment confirms your commitment and reserves your place in our production calendar.
• Sixth: Sketch or CAD rendering – Depending on the piece's craftsmanship, we present a hand sketch or CAD rendering for your final approval.
• Seventh: Production – Once approved, our artisans bring your vision to life.

Our standard lead time is approximately 60 to 90 days from final approval and full payment. Depending on the intricacy of the design, the craftsmanship required, and the sourcing of gemstones, additional time may be necessary to achieve perfection.

Absolutely. We believe exceptional craftsmanship should be accessible at every level of investment.

Simply share your desired budget in your Private Inquiry, and we'll curate design possibilities that honor both your vision and your resources.

Yes. A reservation may be secured with a down payment, ensuring your chosen piece is set aside for you.

Yes. For resets, we warmly encourage a visit to our Showroom, where we can personally assess your pieces and curate the most beautiful outcome for your redesign.

At this time, our repair and resizing services are reserved exclusively for pieces of our own creation, allowing us to uphold the same exacting standard of craftsmanship as the original design.

We work exclusively with materials of the highest distinction — 14k and 18k gold, platinum, natural diamonds, and natural gemstones — each chosen to ensure your piece is crafted to endure for generations.

Yes — every piece is backed by a 30-day warranty covering manufacturing defects, including issues of craftsmanship or stone setting.

This warranty does not extend to normal wear, accidental damage, improper care, or third-party alterations.

Should any concern arise within this period, we invite you to share photos or video so we may address it with care.

At GoldandStones, your confidence in every purchase is paramount. As each piece is created with intention and care, our refund policy reflects the bespoke nature of our work:

• Custom Orders & Made-to-Order Pieces – Not eligible for refunds, returns, or exchanges, given their uniquely personal creation. Cancellations follow the terms outlined above.
• Order Acceptance – All orders are subject to acceptance by GoldandStones. Should we decline, modify, or cancel an order — due to availability, pricing discrepancies, suspected fraud, or operational constraints — resolution will follow our Exchange Policy (No Refund).
• Defective or Damaged Items – Should your piece arrive with a manufacturing imperfection, reach out within 7 days with accompanying photos or video, and we will assess a fitting resolution — repair, replacement, or refund.
• Change of Mind – Owing to the fine materials and artistry invested, refunds cannot be extended for change-of-mind requests on custom or made-to-order pieces.
• All Other Requests – Every request is thoughtfully reviewed on a case-by-case basis and resolved in accordance with our Exchange Policy (No Refund).

As each piece is created exclusively for you, cancellations are accepted only within 24 hours of placing your order, subject to a 10% fee deducted from your down payment, with the remainder returned to you.

Once this window has closed and production has commenced, the order can no longer be cancelled, as materials and artisanship have already been committed — rendering the 50% down payment non-refundable.

Your peace of mind matters deeply to us. Before your piece is shipped, we capture a photo and video confirming it leaves our hands in flawless condition, then secure it within protective packaging for its journey to you.